Mouritz delivers reliable installation and service work across ducted and split systems, with most customers praising fast turnaround, tidy work sites, and personable technicians who explain what they've done. Named staff members (Brad, Jason, Christian, James, Jonny) earn consistent mention for attentiveness. The flipside: some customers hit friction when complications arose (roof pitch issues, fuse replacements that seemed incomplete), with poor follow-up and delays in resolving complaints or returning deposits. One service-department experience involved record errors and incomplete assembly.
Most five-star reviews cite the installation process alone. The one-star reviews expose gaps in project management when timelines slip and in accountability for post-service failures. For straightforward replacements, the company seems solid; for complex jobs or warranty disputes, expectation-setting and communication become critical.
Three five-star reviews highlight straight dealing: staff avoid hard sell tactics and quote fairly. Installation happens within a week of deposit.
Every recent review praises speed of service and the willingness of technicians like Noah, Nathan, and Joel to explain problems and solutions in detail without pushing unnecessary repairs. Staff are consistently described as friendly and professional from the office through to the job site, with particular praise for how the team sources hard-to-find parts for older units and completes work cleanly. Installations and repairs happen on time, with one resolved within three days including parts ordering. Customers note the tracking app helps them know when technicians are arriving. Prices are called reasonable and competitive. The business handles single home repairs, multi-unit commercial jobs, and everything from reverse-cycle and ducted systems to evaporative units with equal care.
Brett and Jarrad turn up on time, fix evap systems efficiently, and explain the work clearly. Two reviews flag high parts costs and one mentions poor handling of a mistake, but the bulk of feedback emphasises trust, straightforward pricing, and willingness to fit emergency calls during peak season.
Last updated 2026-08-05