Mouritz
Mouritz delivers reliable installation and service work across ducted and split systems, with most customers praising fast turnaround, tidy work sites, and personable technicians who explain what they've done. Named staff members (Brad, Jason, Christian, James, Jonny) earn consistent mention for attentiveness. The flipside: some customers hit friction when complications arose (roof pitch issues, fuse replacements that seemed incomplete), with poor follow-up and delays in resolving complaints or returning deposits. One service-department experience involved record errors and incomplete assembly. Most five-star reviews cite the installation process alone. The one-star reviews expose gaps in project management when timelines slip and in accountability for post-service failures. For straightforward replacements, the company seems solid; for complex jobs or warranty disputes, expectation-setting and communication become critical.
