Across 15 five-star reviews, customers consistently report on-time arrival, professional technicians, and work completed to a high standard. Joel and his team earn particular praise for diagnosing problems correctly, explaining systems clearly, keeping homes clean during installation, and pricing fairly against competitor quotes.
Hurricane Air handles installation, repair, and maintenance of ducted and split systems for home and commercial use. Reviewers note attentive follow-up service, responsive staff like Richard and apprentice Jack, and a long track record with repeat customers across multiple properties.
Split and ducted system installations are Supacool's bread and butter, and most reviewers praise quick turnarounds, tidy work, and named technicians who explain what they're doing. The friction point is warranty: a handful of customers report slow responses or refusal to help when units fail within three years, leaving them frustrated after paying for the install.
All 14 reviewers gave five stars, consistently praising Laurence for punctuality, honesty, and fair pricing. He personally inspects jobs before quoting, listens to budget constraints, and leaves sites clean. Customers highlight his patience answering questions, clear communication, and ability to solve complex ducted and split system challenges. No complaints were recorded.
Most reviewers praise the speed, honesty, and skill of Terry and his son Marcel, with many reporting quick fixes and fair prices. However, four one-star reviews raise serious concerns: high-pressure sales tactics pushing unnecessary $3,600+ replacements, missed appointments without follow-up, owner disrespect and foul language, and claims of faulty repair work. Evidence is limited; given the rating spread, prospective customers should verify recent service standards before committing.
Last updated 2026-08-05