Most reviewers praise the speed, honesty, and skill of Terry and his son Marcel, with many reporting quick fixes and fair prices. However, four one-star reviews raise serious concerns: high-pressure sales tactics pushing unnecessary $3,600+ replacements, missed appointments without follow-up, owner disrespect and foul language, and claims of faulty repair work. Evidence is limited; given the rating spread, prospective customers should verify recent service standards before committing.
Based on limited recent reviews, so treat this as low-confidence.
Installers consistently arrive on time, explain options clearly, and leave work sites spotless. Scott, George, Kade, and the broader team handle ducted and split system work with care; quotes come back within hours, and follow-up is thorough-customers report feeling heard from first contact through weeks after commissioning.
Split and ducted system installations are Supacool's bread and butter, and most reviewers praise quick turnarounds, tidy work, and named technicians who explain what they're doing. The friction point is warranty: a handful of customers report slow responses or refusal to help when units fail within three years, leaving them frustrated after paying for the install.
Across 15 five-star reviews, customers consistently report on-time arrival, professional technicians, and work completed to a high standard. Joel and his team earn particular praise for diagnosing problems correctly, explaining systems clearly, keeping homes clean during installation, and pricing fairly against competitor quotes. Hurricane Air handles installation, repair, and maintenance of ducted and split systems for home and commercial use. Reviewers note attentive follow-up service, responsive staff like Richard and apprentice Jack, and a long track record with repeat customers across multiple properties.
Last updated 2026-08-05