Nick and his team deliver reliable installations and repairs with strong communication and fair quotes when they do engage. A handful of customers report unanswered voicemails despite promises to call back, a real issue for those seeking service.
Recent shift: No clear shift. Negative reviews (communication failures) are from 2 years ago; recent praise consistent over the past year and a half.</recent_shifts> </invoke>
All eight reviews are five-star. Luke and Geordie fixed split system faults quickly, handled emergency calls on short notice, and kept customers informed. Work was clean and fairly priced; customers name them by first name and rehire them.
From initial site visit to handover, customers consistently report being treated by genuine people who arrive on time, work cleanly, and do exactly what they promise. Sales staff like Colin, Mike, and Steve listen carefully before recommending the right system, often at a lower price than expected. Installation teams (Shane, Dave, Kev, Chris, and others) lay down sheets, vacuum after themselves, and stay until the job is flawless. Follow-up care and clarity on payments set them apart from the crowd. Specialisms include ducted replacements for old evaporative systems and split unit installs in tight spaces. Named technicians earn repeated praise for skill and genuine care. The business stocks Mitsubishi Electric products as a Diamond Dealer and claims over 30 years in the trade. Every five-star review highlights punctuality, cleanliness, and a willingness to solve unexpected problems on the spot.
Fujitsu General's Perth-based service divides sharply: satisfied customers praise staff like Cameron, Dion, Gareth, and Mark for quick diagnosis, clear invoices, and friendly help during breakdowns; dissatisfied buyers report month-long waits for repair parts, unanswered emails, and faulty new units left unresolved. Review evidence is limited to recent accounts; no systematic pattern emerges.
Last updated 2026-08-05