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Ford & Doonan Air Conditioning Osborne Park

Updated 2026-08-05 · 2,764 reviewed · 342 listed · Scored from 164 Google reviews · How we rank ›

4.8(164) 90 composite score See reviews on Google ✓ Google-verified
New AC InstallationAC Repair & ServicingDucted Air ConditioningCommercial & Industrial HVACAir Conditioning System SupplierAir Conditioning ContractorAir Conditioning Store
Ford & Doonan Air Conditioning Osborne Park
Services
New AC Installation, AC Repair & Servicing, Ducted Air Conditioning
Reviews
164

What recent reviews say

Customers consistently report being well-guided through complex air conditioning choices by named sales staff like Tiffany, Troy, and Bruce, who explain options without pressure and work within budget. Installation teams arrive punctually, finish faster than quoted, remove all debris, and earn praise for professionalism and finishing quality; a three-year follow-up showed Troy responding the same day to a post-warranty inquiry and arranging a same-morning replacement.

\n\nThe business serves residential new builds, ducted system replacements, and evaporative-to-reverse-cycle conversions across the Perth metro area. Reviewers highlight a culture where technicians like Shaun, Kai, and Marjo diagnose honestly (one customer saved thousands when Marjo found the actual fault instead of pushing an unnecessary motor replacement), walk through system setup after finishing, and staff reach out with troubleshooting even on frivolous questions.

Praised for
  • knowledgeable sales consultants
  • professional, polite installation crews
  • transparent communication and honest quoting
  • thorough after-sale support
  • clean workmanship and attention to detail
skilled-installersresponsive-communicationhonest-quotingprofessional-technicianspunctualclean-workmanshipreliable-warranty-supportknowledgeable-advice
Best for: Homeowners replacing aging ducted systems or adding air conditioning to new builds who value transparent advice and reliable long-term support.

Strengths

  • Sales team explains options without pressure and respects budget constraints
  • Installation crews finish faster than schedule and handle site cleanup
  • Technicians diagnose problems honestly, not just recommend expensive fixes
  • Post-warranty after-sale support remains exceptionally responsive

Worth knowing

  • Tiffany, Troy Young, Toni, Bruce (sales consultants) repeatedly praised for knowledge and straightforward approach
  • Installation teams Shaun, Kai, Peter, and technician Marjo noted for professionalism and diagnostics
  • Three-year post-installation follow-up: Troy responded same day to email at 8.30 pm and arranged next-morning panel replacement after warranty expired
  • One customer saved significant money when Marjo identified a different fault instead of recommending unnecessary fan motor replacement
  • Work completed 50% faster than quoted in one ducted system installation
  • Roof tile replacement arranged as part of old evaporative unit removal job

What reviews say by service

New AC Installation
Crews arrive on time, finish in half the estimated hours, manage site cleanup including roof tiles, and walk customers through system setup.
AC Repair & Servicing
Technicians diagnose honestly; one case found actual fault (different from competitor's recommendation) and resolved it on-site, saving customer thousands.
Ducted Air Conditioning
Strong experience with 20-25 year old system replacements; sales staff provide detailed quotes for partial or full replacement; installation crews handle complex changes from old to new layouts.
Commercial & Industrial HVAC
Services listed by business; limited review evidence but fits their operating history claim.
Air Conditioning System Supplier
Sales consultants help customers choose between multiple models and options; business operates multiple retail locations across Perth metro.

How it compares

  • Rated 4.8 against a 4.65 average across the 181 ac repair & servicing businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 85
Review volume 96
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
154
4
0
3
0
2
2
1
8

Common questions

Will the installation finish on schedule?
One recent customer's ducted replacement finished in 4 hours instead of the quoted 8 hours, with all rubbish removed same day.
What if I have issues after installation?
One customer contacted Troy nearly three years after installation and a year after warranty ended; he replied the same evening and arranged next-morning service to resolve a WiFi panel issue.
How are sales consultants chosen? Can I ask for someone specific?
Tiffany, Troy Young, Toni, and Bruce are named frequently; you can request one when you contact the Osborne Park office or ring ahead.
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Last updated 2026-08-05