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Ford & Doonan

Updated 2026-08-05 · 2,764 reviewed · 342 listed · Scored from 42 Google reviews · How we rank ›

4.9(42) 83 composite score See reviews on Google ✓ Google-verified
New AC InstallationAC Repair & ServicingDucted Air ConditioningCommercial & Industrial HVACAir Conditioning ContractorAir Conditioning System SupplierAir Conditioning Store
Ford & Doonan
Services
New AC Installation, AC Repair & Servicing, Ducted Air Conditioning
Reviews
42

What recent reviews say

Installation runs smooth from quote to handover. Chelsea and Mick guide you through options, installers finish in a day and leave the house spotless, and the team follows up to check everything works. One bad experience stood out: a caller felt dismissed over a simple enquiry and charged for a site visit.

Service covers ducted replacement, reverse-cycle upgrades from evaporative, and both residential and commercial systems. Technicians named include Johnny, Matteo, and Cristian. Reviewers praise competitive pricing, system performance, and staff who answer questions without rush.

Praised for
  • responsive communication and easy to deal with
  • knowledgeable technicians and sales staff
  • clean, professional installation
  • thorough advice on system options
  • on-time completion and efficiency
Watch-outs
  • poor phone enquiry response
  • unexpected diagnostic charge
punctualfair-pricingskilled-installersclean-workmanshipresponsive-communicationknowledgeable-adviceprofessional-technicians
Best for: homeowners wanting expert guidance on ducted or split-system upgrades without pressure.
Think twice if: Expect to pay for a site visit if enquiring about standard repairs; phone handling can feel dismissive if the request seems routine.

Strengths

  • named staff (Chelsea, Mick, Johnny, Matteo, Cristian) praised for both competence and courtesy
  • installations completed same day
  • thorough system education and follow-up checks

Worth knowing

  • Staff named: Chelsea (admin), Mick (technical lead), Johnny, Matteo, Cristian (installers)
  • Ducted replacement and evaporative-to-reverse-cycle upgrades are recurring jobs
  • Follow-up quality checks and system instruction standard
  • Handling Licence L132641

What reviews say by service

New AC Installation
Same-day completion, clean workmanship, and system instruction typical.
Ducted Air Conditioning
Thorough design advice and professional one-day installation praised.
Split System Air Conditioning
Upgrading from evaporative handled with cost-conscious options.
Commercial & Industrial HVAC
Commercial systems listed on website but no review detail available.

How it compares

  • Rated 4.9 against a 4.65 average across the 181 ac repair & servicing businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 87
Review volume 71
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
41
4
0
3
0
2
0
1
1

Common questions

How long does installation typically take?
Reviewers consistently report jobs finished in one day.
What does the install team do before they leave?
They clean the house, run through system operation, and follow up with a quality check.
Do you help if I'm not sure which system to choose?
Yes. Mick and the team guide you through ducted, split, and upgrade options with cost in mind.

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Last updated 2026-08-05