Ford & Doonan Head Office
Sophie Collins and Karen Sweeney earn repeated five-star praise for patient, pressure-free guidance through system selection and upgrades. Installation and service teams are mostly remembered as professional and friendly. However, a detailed account of installation failures (flare joint leaks, undersized systems, missing pressure test certificates) and separate reports of wall damage and surprise charges point to inconsistency in workmanship and site care that deserves serious weight despite the positive majority. The company's 87% five-star rate reflects its strength in customer contact and system advising. Its weaknesses appear in execution: technicians sometimes damage walls, appointments shift without notice, and some installations have fallen short of industry standards. This gap between sales experience and job quality is worth asking about before committing.
