Reviewers consistently report prompt arrival and friendly, knowledgeable technicians who explain their work clearly. Named staff like Joe, Hudson, Matthew, and Oscar feature across multiple five-star reviews for thoroughness and professionalism.
One long-standing customer (5 years) downgraded their earlier five-star rating after a service at $200 failed to prevent compressor breakdown; a second $200 visit diagnosed the need for full replacement, leaving them questioning whether the initial service was adequate.
Recent shift: One long-standing customer edited their review a month ago, downgrading from five stars to one star due to perceived service decline under new management; they report a service call failed to prevent compressor failure and incurred a second charge.
All five reviews are five-star. Reviewers praise friendly service and honest pricing; detail is limited on specific installations or repairs.
Fujitsu General's Perth-based service divides sharply: satisfied customers praise staff like Cameron, Dion, Gareth, and Mark for quick diagnosis, clear invoices, and friendly help during breakdowns; dissatisfied buyers report month-long waits for repair parts, unanswered emails, and faulty new units left unresolved. Review evidence is limited to recent accounts; no systematic pattern emerges.
From initial site visit to handover, customers consistently report being treated by genuine people who arrive on time, work cleanly, and do exactly what they promise. Sales staff like Colin, Mike, and Steve listen carefully before recommending the right system, often at a lower price than expected. Installation teams (Shane, Dave, Kev, Chris, and others) lay down sheets, vacuum after themselves, and stay until the job is flawless. Follow-up care and clarity on payments set them apart from the crowd. Specialisms include ducted replacements for old evaporative systems and split unit installs in tight spaces. Named technicians earn repeated praise for skill and genuine care. The business stocks Mitsubishi Electric products as a Diamond Dealer and claims over 30 years in the trade. Every five-star review highlights punctuality, cleanliness, and a willingness to solve unexpected problems on the spot.
Last updated 2026-08-05