Provista Plumbing, Gas and Evaporative Air Conditioning
Jake and his team earn consistent praise for thorough gas heating and cooktop work, often saving customers money by repairing instead of replacing. However, the business struggles with appointment reliability: several customers report last-minute cancellations, hours-long delays between scheduled times and arrival, and dismissive responses when they complained. Call-out fees ($185) for brief diagnostics without parts on hand, combined with follow-up charges for warranty issues, have left some customers frustrated. Pricing opacity is a pattern. Customers report high labour quotes ($272 for installation, $500 for a 30-minute job), disputes over who should cover re-fitting costs when cooktops don't fit, and charges framed as "wasted time" rather than honest re-quotes. The business describes itself as "losing money" on jobs, raising trust concerns. Gas and plumbing work is their core strength; cooktop and oven handling creates the most friction.
